How can we help?

Your account keeps your data tied to you, lets Premium unlock on every device you sign in to, and makes backup and sync possible. We only use your email to run your account — see the Privacy Policy.

Check your spam or promotions folder, make sure the email address is spelled correctly, then tap Resend on the code screen. Codes expire after a few minutes, so use the newest one.

On the sign-in screen tap Forgot password, enter your email and follow the link we send to choose a new one. Open the link on the iPhone where FinBuddy is installed.

Go to Settings → Delete account. This permanently deletes your account and all synced data and cannot be undone, so export first if you want a copy. Deleting your account does not cancel an active subscription — cancel it in iOS Settings → your name → Subscriptions.

• Free: the current month's history on this phone, one bill reminder, and CSV export of up to three months.
• Premium: full history, unlimited bills, cloud backup and sync across devices, and full JSON backup.

Open iOS Settings → your name → Subscriptions → FinBuddy and tap Cancel Subscription at least 24 hours before it renews. Premium stays active until the end of the period you've paid for, and your data is kept.

Make sure you're signed in to the same FinBuddy account, then tap Restore purchases on the membership screen. If that doesn't help, email us with the date of purchase.

Purchases are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com.

FinBuddy never connects to your bank. On Free, your records stay on your phone. On Premium they're also stored in our cloud database, encrypted in transit, and access rules ensure only your account can read them. We never sell your data or show ads.

Premium: install FinBuddy on the new phone and sign in — your data syncs down automatically. Free: on the old phone, export a backup from Settings → Data & backup, then import it on the new phone.

Go to Settings → Data & backup. You can export transactions as CSV or (Premium) a full JSON backup, and import a backup later.

Sync is part of Premium and needs an internet connection. Check that Premium is active, then open the app with a connection and give it a moment. Settings shows the sync status and a Try again option if something couldn't be uploaded. Still stuck? Email us.

Rates are refreshed periodically from a public source and are for personal tracking only — not for real transactions.